Overview
Universal Pediatric Services, Inc., located in Urbandale, Iowa, is a home health agency that provides long-term, extended hourly nursing care to pediatric and young adult clients. The agency emphasizes a compassionate approach, aiming to keep children at home and out of clinical settings. They advocate for personalized support and strive to create a community around their clients and families.
Services & Support
The agency offers in-home support, including physical, speech, and occupational therapy for children with specialized medical needs. Their focus is on providing exceptional one-on-one care, allowing clients to thrive in the comfort of their own homes. Universal Pediatric Services, Inc. is noted for its commitment to understanding each individual situation and handling it with care.
Care Approach & Staff
Reviews highlight the dedication of the nursing staff, who are frequently described as compassionate and patient. Many staff members report a rewarding experience working with clients and their families. The agency promotes a collaborative environment where the goal is to improve the quality of life for children. However, there are concerns about communication and management practices, with some reviews indicating that staff may feel undervalued or unsupported at times.
Who They Serve
Universal Pediatric Services, Inc. serves children and young adults with complex medical conditions in Iowa and South Dakota. Their mission is to provide care that allows these individuals to live fulfilling lives at home, surrounded by their families.
Room for Improvement
While many reviews praise the quality of care provided, there are notable concerns regarding the management and communication within the agency. Some staff members have expressed dissatisfaction with the support from supervisors, citing issues with professionalism and communication that could impact the overall experience for both employees and clients.
What Families Say
Families have shared mixed experiences with Universal Pediatric Services, Inc. While many appreciate the compassionate care their children receive, some have voiced concerns about the reliability of staffing and management practices. Positive feedback often highlights the dedication of the nursing staff, while negative comments focus on issues with supervisor interactions and communication breakdowns.
Summary
Universal Pediatric Services, Inc. is a home health agency dedicated to providing personalized care for children and young adults in Urbandale, Iowa. With a strong focus on keeping clients at home, the agency offers a range of services that include nursing and therapy support. Although many families and staff members commend the quality of care and compassion shown by the nursing team, there are areas for improvement regarding management and communication practices. Families considering this agency may want to weigh these aspects carefully.
