Overview
Universal Home Healthcare, located in Washington, District of Columbia, provides home health care services to families in need. The agency has received mixed feedback from clients, highlighting both positive experiences with individual staff members and concerns regarding the overall integrity of the service.
Services & Support
Universal Home Healthcare offers a range of home health care services tailored to meet the needs of clients. Families have expressed appreciation for the compassionate care provided by specific staff, with one reviewer noting the dedication and understanding of a particular caregiver. However, there have been serious allegations regarding the conduct of some aides, which has raised concerns among families about the safety and trustworthiness of the services.
Care Approach & Staff
The agency is noted for having caring and patient staff who are committed to providing quality care. One family member specifically praised a caregiver for going above and beyond in ensuring their loved one’s well-being. Despite this positive feedback, there are significant concerns from other clients about the professionalism of some aides, leading to a lack of trust in the agency as a whole.
Who They Serve
Universal Home Healthcare serves families requiring home health care services, including those with elderly family members needing assistance. The agency has been utilized by clients for various needs, but experiences can vary significantly based on the individual caregiver assigned.
Room for Improvement
Some clients have reported serious issues regarding the integrity of certain staff members, including theft. This has led to a lack of confidence in the agency for some families, prompting them to seek services elsewhere. Additionally, there have been complaints about the difficulty in transferring care to another agency when needed.
Summary
Universal Home Healthcare has a mixed reputation in the Washington, District of Columbia area. While some clients commend the compassionate care provided by specific staff members, serious concerns about the conduct of certain aides have been raised. Families considering this agency should weigh the positive experiences against the reported issues to make an informed decision.
