Overview
Touching Hearts at Home, located in Rochester, New York, offers exceptional home care services tailored to seniors and individuals managing medical conditions or disabilities. Their commitment to providing compassionate care ensures that clients are never alone, with assistance available 24/7, including weekends and holidays. The agency prides itself on matching clients with caregivers who understand their unique needs, fostering a supportive environment for both clients and their families.
Services & Support
Touching Hearts at Home provides a wide range of services, including companionship, assistance with daily living activities, Alzheimer’s and dementia care, post-discharge support, housekeeping, meal preparation, and transportation. Their caregivers are trained to offer effective safety oversight and engage clients in stimulating social interactions, which is particularly beneficial for those with cognitive challenges. The agency emphasizes the importance of matching clients with caregivers who share similar interests, ensuring a comfortable and personalized experience.
Care Approach & Staff
The team at Touching Hearts at Home is frequently described as compassionate and dedicated. Caregivers are noted for their reliability and genuine concern for clients’ well-being. Families have expressed confidence in the agency’s ethical standards and the professionalism of its staff. Many reviews highlight the supportive nature of the team, which helps to create a nurturing atmosphere for clients during difficult times.
Who They Serve
Touching Hearts at Home serves a diverse clientele, including seniors, individuals recovering from hospital stays, and those with disabilities. Their services are designed to cater to clients aged 18 and above, providing tailored support that empowers individuals to maintain independence while receiving the care they need.
Service Area
The agency serves the greater Rochester area and the Finger Lakes Region, including communities such as Brighton, Canandaigua, Chili, Clifton Springs, Geneva, Greece, Henrietta, Macedon, Mendon, Newark, Penfield, Penn Yan, Perinton, Pittsford, Victor, and Webster.
What Families Say
Families have shared overwhelmingly positive experiences with Touching Hearts at Home. Many appreciate the smooth intake process and the agency’s ability to accommodate last-minute requests. Testimonials highlight the exceptional communication and support provided by caregivers, who are often described as kind, attentive, and proactive in meeting clients’ needs. Families express gratitude for the comfort and reassurance that the agency brings during challenging times.
Room for Improvement
Some families noted that while the services provided by Touching Hearts at Home are of high quality, they can be perceived as pricey. However, many feel that the reliability and compassion of the staff justify the costs.
Summary
Touching Hearts at Home stands out as a reputable home care agency in Rochester, New York, known for its compassionate and dedicated staff. With a comprehensive range of services tailored to meet the needs of seniors and individuals with medical conditions, the agency fosters a nurturing environment that emphasizes client well-being. Families report high satisfaction with the quality of care and support received, making Touching Hearts at Home a trusted choice for home health care.
