Overview
Touching Angels HealthCare, located in Ellicott City, Maryland, provides home health care services with a focus on compassionate care and strong relationships between clients and caregivers. The agency emphasizes a holistic approach, tailoring care plans to meet the unique needs of each individual they serve.
Services & Support
Touching Angels HealthCare offers a range of services designed to support children, adults, and seniors. Their commitment to preserving dignity through personal choice and respect is evident in their approach. The agency aims to create a welcoming environment that fulfills the needs of clients, ensuring they receive the care and attention necessary for their well-being.
Care Approach & Staff
The staff at Touching Angels is noted for their professionalism, kindness, and dedication to both clients and employees. Families have expressed appreciation for the respectful and caring nature of the team, which often feels like an extended family. The agency’s culture of caring starts with the initial contact, as they strive to understand each family’s unique circumstances and create personalized care plans.
Who They Serve
Touching Angels HealthCare caters to a diverse clientele, including children, adults, and seniors. Many families have shared positive experiences regarding the care provided to their loved ones, particularly highlighting the agency’s ability to match caregivers with specific needs, which can significantly ease the burden on families.
What Families Say
Reviews reflect a mix of experiences with Touching Angels HealthCare. Many families commend the agency for its caring and supportive staff, noting that the caregivers go above and beyond in their duties. Positive comments highlight the agency’s responsiveness and the genuine care shown by the team. However, some reviews express concerns about accountability and service delivery, indicating that experiences may vary.
Room for Improvement
While many families have had positive interactions with Touching Angels, some reviews indicate issues with service delivery and accountability. A few clients reported challenges in receiving timely responses and the need to advocate for refunds. Addressing these concerns may enhance the overall experience for future clients.
Summary
Touching Angels HealthCare in Ellicott City, Maryland, offers a compassionate approach to home health care, focusing on personalized service and strong caregiver-client relationships. While many families appreciate the dedication and professionalism of the staff, there are some noted areas for improvement regarding service delivery and accountability. Overall, the agency is recognized for its caring environment and commitment to meeting the diverse needs of its clients.
