Overview
Top Home Care Agency, located in Pittsburgh, Pennsylvania, provides home health care services aimed at assisting families with their loved ones. The agency has received mixed feedback from clients regarding its reliability and professionalism.
Services & Support
The agency offers various home care services, although specific details on the types of care provided are not mentioned in the reviews. Clients have noted the importance of reliable and timely care, particularly for elderly family members with special needs, such as dementia.
Care Approach & Staff
Feedback indicates a significant concern regarding the professionalism of the staff. Some families reported issues with caregivers being late or not showing up at all, which created anxiety about the care their loved ones were receiving. While some clients expressed satisfaction with the politeness and responsiveness of the staff, others described experiences of unprofessional behavior and a lack of accountability.
Who They Serve
Top Home Care Agency primarily serves families looking for home care for elderly relatives. Clients have shared experiences related to caring for individuals with specific needs, including dementia, highlighting the importance of having caregivers who can manage these situations effectively.
Room for Improvement
Multiple reviews point to a need for improvement in reliability and communication. Several clients expressed disappointment with the agency’s responsiveness and the professionalism of the caregivers. Instances of caregivers not fulfilling their scheduled shifts and a lack of follow-up from management were noted as significant concerns.
What Families Say
Opinions about Top Home Care Agency vary widely. While some families have had positive experiences, describing the agency as reliable and attentive to their needs, others have reported serious issues with unprofessional conduct and lack of support. The contrasting experiences highlight a divide in the quality of service provided, with some clients feeling reassured and others feeling neglected.
Summary
Top Home Care Agency in Pittsburgh, Pennsylvania, presents a mixed picture of home care services. While some families appreciate the care provided, others have raised serious concerns about reliability and professionalism. Families considering this agency may want to weigh the varying experiences shared by clients.
