Overview
TheKey – Senior Home Care, located in Glastonbury, Connecticut, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. Their mission is to help clients achieve successful long-term aging at home through personalized care plans. TheKey emphasizes a Balanced Care Method that supports a healthy mind, body, and spirit, allowing clients to live happier and healthier lives in their own homes.
Services & Support
TheKey offers a range of services, including in-home care, respite care, senior personal care, elder care, and companionship. Their caregivers are highly trained to meet the unique needs of each client, ensuring that they receive the best possible care. The agency provides support 24/7, accommodating clients during holidays, weekends, evenings, and overnight.
Care Approach & Staff
TheKey is noted for its compassionate and responsive staff. Families have expressed appreciation for the team’s attention to detail and the promptness of service, with caregivers often arriving within hours of signing paperwork. Reviewers have highlighted the professionalism and caring nature of the staff, describing their experiences as positive and supportive. The company fosters a collaborative environment, ensuring that clients and their families feel involved in the care process.
Who They Serve
TheKey serves seniors and adults with disabilities, particularly those who may have difficulties with daily tasks and maintaining their independence at home. Their approach is tailored to meet the individual needs of each client, providing peace of mind for families seeking assistance for their loved ones.
What Families Say
Families have shared overwhelmingly positive feedback about their experiences with TheKey. Many have praised the staff for being caring, compassionate, and knowledgeable. Reviewers have noted that the communication from the office team is excellent, with regular updates provided via phone or email. Overall, families feel supported throughout the care process and have recommended TheKey to others in need of senior care.
Room for Improvement
While many families have had positive experiences, some have noted that the size of the company may lead to variability in service. Ensuring consistent quality across all caregivers could enhance the overall experience for clients.
Summary
TheKey – Senior Home Care in Glastonbury, Connecticut, is a well-regarded provider of in-home care services for seniors and adults with disabilities. With a focus on compassionate care and personalized service, TheKey has built a reputation for reliability and responsiveness. Families have expressed their satisfaction with the team’s professionalism and the overall quality of care, making TheKey a strong option for those seeking support for their loved ones.
