Overview
TheKey – Senior Home Care, located in Garfield Heights, Ohio, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. The agency focuses on helping clients achieve successful long-term aging at home through personalized care plans. Their services include in-home care, respite care, senior personal care, and companionship, all designed to enhance the quality of life for their clients.
Services & Support
TheKey offers a variety of in-home care services tailored to meet the unique needs of each client. Their offerings include companionship, personal care and hygiene assistance, medication reminders, and light housekeeping. They also provide specialized care for individuals with cognitive decline, such as Alzheimer’s disease and other forms of dementia. The agency emphasizes a balanced approach to care, focusing on the mental, physical, and emotional well-being of their clients.
Care Approach & Staff
TheKey employs a team-based care approach, ensuring that each caregiver is supported by a full-time Care Team, which provides oversight and guidance. Many families have noted the attentiveness and compassion of the caregivers, describing them as capable and well-suited to meet the needs of their loved ones. The staff is committed to creating a warm and caring environment, which has been appreciated by clients and their families alike.
Who They Serve
TheKey primarily serves seniors and adults with disabilities who require assistance to remain in their homes. Families have expressed gratitude for the support provided to their loved ones, including those with complex needs such as dementia and mobility issues. The agency’s focus on individualized care plans allows them to cater to a diverse range of situations and preferences.
What Families Say
Families have shared positive experiences with TheKey, highlighting the dedication and compassion of the caregivers. Many reviewers have noted the exceptional communication from the staff, which helps families stay informed about their loved ones’ care. Specific caregivers have been praised for their kindness and ability to connect with clients, making a significant difference in their quality of life. However, some families have mentioned concerns regarding staffing levels, indicating that there have been instances of being short-staffed.
Room for Improvement
While many families have expressed satisfaction with the care their loved ones receive, there have been mentions of staffing challenges that have affected service continuity. Some families experienced issues with caregivers not meeting scheduled hours or needing to send caregivers home early. Addressing these staffing concerns could enhance the overall experience for clients and their families.
Summary
TheKey – Senior Home Care in Garfield Heights, Ohio, is a well-established provider of in-home care services for seniors and adults with disabilities. With a focus on personalized care and a compassionate approach, they strive to improve the quality of life for their clients. Positive feedback from families highlights the dedication of their caregivers, although there are some noted areas for improvement regarding staffing levels. Overall, TheKey aims to support clients in living safely and comfortably at home.
