Overview
The Key – Formerly 123 Home Care, located in Los Angeles, California, has been delivering in-home care for nearly 20 years. The agency aims to support older adults with a variety of needs and age-related conditions. They claim to be a leading provider of premium in-home care, offering a broad range of services designed to meet individual client needs.
Services & Support
The Key provides a variety of in-home care services, including companionship, personal care and hygiene, medication reminders, and support for specific medical conditions such as Parkinson’s disease and Alzheimer’s. They also offer respite care, 24/7 care, and help with daily activities like grocery shopping and light housekeeping. The agency emphasizes the importance of tailoring care plans to meet the unique needs of each client.
Care Approach & Staff
The caregivers at The Key are described as professional and experienced, with a focus on providing compassionate care. However, some families have reported challenges with the agency’s staffing and coordination, noting that not all caregivers were adequately qualified for the specific needs outlined by clients. Despite these concerns, there are positive mentions of individual caregivers who have made a significant impact on families, highlighting the importance of caregiver quality in the overall experience.
What Families Say
Feedback from families regarding The Key has been mixed. Some families appreciated the initial professionalism and the ability to create a flexible care plan. However, several reviews express dissatisfaction with the agency’s communication and reliability. Issues such as long wait times on the phone, unresponsive staff, and a lack of qualified caregivers have been highlighted. Despite these challenges, there are individual caregivers who have received commendations for their exceptional care.
Room for Improvement
Families have noted several areas for improvement, particularly in communication and the reliability of service delivery. Concerns about the agency’s organizational structure and the qualifications of caregivers have also been expressed. Ensuring that caregivers are well-matched to client needs and improving responsiveness may enhance the overall experience for families seeking care.
Summary
The Key – Formerly 123 Home Care offers a range of in-home care services in Los Angeles, California, focusing on supporting older adults. While the agency has a strong foundation and some dedicated caregivers, families have reported challenges with communication and caregiver qualifications that may affect their overall satisfaction. Addressing these issues could improve the experience for clients and their families.
