Overview
Tambolina Services Inc, located in Jacksonville, Florida, offers home health care services, including respite care. However, experiences shared by families indicate that their service delivery may not meet the expectations of all clients.
Services & Support
The company provides respite care services, which are intended to support families by offering temporary relief from caregiving duties. However, some families have reported a lack of clarity regarding the specific qualifications and background of the caregivers sent to their homes. There was also mention of insufficient communication about the services provided and the expectations for caregivers.
Care Approach & Staff
Feedback suggests that the staffing process may not include an adequate assessment of the client’s needs prior to assigning caregivers. One family noted that the caregiver was not well-suited for the specific requirements of their loved one, who has significant care needs. This lack of personalized matching may lead to caregivers not being fully prepared for the tasks required.
Who They Serve
Tambolina Services Inc serves families in need of home health care, particularly those seeking respite care. However, the suitability of their services for individuals with complex care needs has been called into question.
Room for Improvement
Families have expressed concerns about the lack of an initial assessment to determine their specific needs and preferences. Additionally, communication with the company has been described as problematic, with reports of unprofessional interactions when addressing service issues.
Summary
While Tambolina Services Inc offers home health care and respite services in Jacksonville, Florida, families have reported challenges with the adequacy of caregiver assignments and communication. The company may benefit from implementing a more thorough assessment process and improving communication to better align their services with client needs.
