Overview
SYNERGY HomeCare, located in Centerville, Ohio, provides non-medical in-home care services tailored to the needs of clients facing aging, disabilities, illnesses, or injuries. The agency offers a variety of services including companion care, homemaking, personal care, and transportation, aiming to enhance the quality of life for those they serve.
Services & Support
The agency specializes in personalized care plans to meet unique family situations, assisting not only private individuals but also veterans and long-term care insurance providers. Their offerings encompass a range of support services aimed at improving daily living for clients, including companionship and assistance with personal tasks.
Care Approach & Staff
Many reviews highlight the compassion and dedication of the caregivers at SYNERGY HomeCare. Families have expressed appreciation for the staff’s ability to treat clients with respect and warmth, often describing them as dependable and caring. However, there have been concerns regarding the experience levels of some caregivers, particularly in specialized areas like dementia care. While some caregivers have been praised for their exceptional service, others have been noted as struggling with basic tasks, leading to challenges in providing consistent care.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including individuals with dementia and those requiring assistance due to aging or health conditions. The agency aims to cater to the unique needs of each client, ensuring that care is customized to their specific circumstances.
Service Area
The agency is based in Centerville, Ohio, and serves surrounding areas, providing access to their home care services for clients in need of support.
What Families Say
Feedback from families has been mixed. Many clients commend the agency for its compassionate approach and the quality of care provided by specific caregivers. Positive experiences include timely support and effective communication from the staff. However, some families have reported significant issues with scheduling consistency, including instances where caregivers did not show up for scheduled shifts, which left clients without necessary care. This inconsistency has led to frustration and disappointment for some families.
Room for Improvement
Several reviews indicate a need for improvement in scheduling practices and caregiver training. Issues such as last-minute cancellations and a lack of experienced staff in specialized care areas have been noted. Families have expressed a desire for more accountability and better management of caregiver assignments to ensure that clients receive reliable and high-quality care.
Summary
In summary, SYNERGY HomeCare in Centerville, Ohio, is recognized for its compassionate staff and commitment to client care. While many families have had positive experiences with the agency, particularly praising specific caregivers, there are notable concerns regarding scheduling reliability and caregiver training. Prospective clients may want to weigh these experiences when considering their options for home health care services.