Overview
Sunset Home Health Care, located in West Hollywood, California, offers personalized, high-quality home health services designed to support patients in the comfort of their own homes. With over 22 years of experience, their skilled team of healthcare professionals provides a range of services, including skilled nursing, physical therapy, and medical care management tailored to meet each patient’s unique needs. The organization is dedicated to improving patient outcomes, promoting independence, and enhancing the quality of life for those recovering from illness, injury, or surgery.
Services & Support
Sunset Home Health Care provides a variety of services aimed at delivering comprehensive care. These include skilled nursing, physical therapy, and medical care management. They focus on creating personalized care plans that cater to the specific needs of each patient. The organization also emphasizes the importance of compassionate, patient-centered care, which is a core aspect of their service philosophy.
Care Approach & Staff
The care approach at Sunset Home Health Care is centered around compassion and patient dignity. Their team is dedicated to ensuring that patients feel valued and cared for, which reflects their mission to enhance the quality of life for those they serve. However, some families have reported concerns about the staff’s communication and customer service, particularly mentioning experiences with rudeness and a lack of accommodation.
Who They Serve
Sunset Home Health Care serves a diverse clientele across Southern California, focusing on individuals who require home health, palliative, and hospice care. They aim to support patients recovering from various health challenges, ensuring they can receive care in a familiar and comforting environment.
Service Area
The organization is headquartered in West Hollywood and proudly serves eight counties across Southern California. This broad service area allows them to reach a wide range of communities, providing personalized care and support.
Scheduling & Availability
Sunset Home Health Care offers same-day admissions, ensuring that patients have immediate access to the care they need. They also provide 24/7 certified care, which is designed to give families peace of mind and continuous support.
Insurance & Billing
The services provided by Sunset Home Health Care are covered by Medicare and Medi-Cal benefits, with zero out-of-pocket costs for eligible patients. This financial structure aims to alleviate the burden of healthcare costs for families seeking care.
What Families Say
Feedback from families has highlighted some significant concerns regarding the staff’s demeanor, with multiple reviews mentioning rudeness and a lack of helpfulness, particularly from the front desk. These experiences have led some families to express dissatisfaction with the level of care and support provided.
Room for Improvement
There are noted areas for improvement, particularly in staff communication and customer service. Families have indicated that a more accommodating and understanding approach from the staff could enhance the overall experience for patients and their families.
Summary
Sunset Home Health Care provides a range of home health services in West Hollywood, California, with a focus on personalized care. While they have a commitment to compassionate service, some families have raised concerns about staff interactions. Overall, the organization aims to deliver quality care to those recovering from health challenges, supported by a comprehensive care approach and a broad service area.
