Overview
St. Francis Medical Center Home Health, located in Monroe, Louisiana, focuses on providing person-centered care tailored to the unique needs of each client. Their approach emphasizes understanding the individuals they serve, ensuring that healthcare is not just about medical conditions but about the overall journey of the patients.
Services & Support
The agency offers a range of home health services, including nursing care and physical therapy. Clients have noted that the nursing staff often provides compassionate and dedicated care. Physical therapists have also received positive feedback for their professionalism and effectiveness in helping clients regain their strength and mobility after surgeries or medical events.
Care Approach & Staff
St. Francis Medical Center Home Health prides itself on its team of healthcare professionals who are described as hardworking and caring. Many families have expressed appreciation for the expertise and compassion shown by the nursing and therapy staff. However, there have been concerns raised regarding the management’s customer service, particularly in how they communicate with families and clients.
Who They Serve
The agency serves a diverse clientele, including elderly patients recovering from surgeries or managing chronic conditions. Families have reported both positive experiences with the care provided and frustrations with administrative communication.
What Families Say
Many families have praised the care provided by the nursing and therapy teams, highlighting their professionalism and dedication. One family noted that their mother received exceptional care after a stroke, while another expressed gratitude for the support their grandmother received during recovery from a foot procedure. However, several reviews pointed out issues with management’s communication and attitude, particularly regarding a staff member’s approach to client concerns.
Room for Improvement
While the clinical care provided by nursing and therapy staff has been well-received, there have been multiple concerns regarding the management’s customer service. Families have reported negative interactions with a management staff member, describing attitudes that may not align with the compassionate care ethos of the agency. Some families have indicated intentions to file grievances to address these issues.
Summary
St. Francis Medical Center Home Health offers a range of home health services with a focus on person-centered care. While the nursing and therapy teams have been commended for their dedication and professionalism, there are notable concerns regarding management’s communication and customer service. Families seeking home health care may find quality clinical support but should be aware of potential challenges in administrative interactions.
