Overview
Soft Touch Home Care Inc, located in San Antonio, Texas, is a family-oriented and family-owned home health care provider. With over 20 years of experience, the company emphasizes personalized care services aimed at fostering hope, healing, and individual growth. They strive to create long-lasting relationships with clients through their dedicated approach to care.
Services & Support
Soft Touch Home Care offers a range of personalized home health care services designed to meet individual needs. The company prides itself on building partnerships with clients to enhance the quality of care provided. However, specific service details are not outlined in the provided information.
Care Approach & Staff
The staff at Soft Touch Home Care is described by some clients as friendly and helpful, contributing to a positive experience for those who received consistent care. However, there are mixed reviews regarding the responsiveness and reliability of the staff. Some families reported issues with communication and follow-through on care needs, indicating that management could improve in addressing concerns effectively.
Who They Serve
Soft Touch Home Care serves a diverse clientele, including elderly individuals who require assistance at home. The company aims to provide support tailored to the specific needs of each client, although there are reports of challenges in meeting those needs consistently.
Service Area
The primary service area for Soft Touch Home Care is San Antonio, Texas. There is no additional information provided regarding the specific neighborhoods or regions they cover within the city.
What Families Say
Feedback from families is varied. While some clients have had positive experiences and commend the friendly staff, others express significant dissatisfaction with the level of care and communication. Issues mentioned include inadequate staffing, lack of responsiveness to client needs, and a perception that the agency prioritizes its employees over clients.
Room for Improvement
Several reviews highlight a need for improvement in communication and reliability. Some families noted frustration with the agency’s response times and the consistency of care provided. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Soft Touch Home Care Inc offers personalized home health care services in San Antonio, Texas. While some clients appreciate the friendly staff and the company’s family-oriented approach, there are notable concerns regarding communication and the consistency of care. Families considering this provider may want to weigh the mixed feedback when making their decision.
