Overview
SILVERcare, located in Greenville, North Carolina, is a family-run home care agency that has been serving the community since 1993. Founded by local residents Mike and Gail Joyner, SILVERcare focuses on providing home care services to older and disabled adults. Their mission is to promote well-being and dignity, allowing clients to age in place while offering peace of mind to their families.
Services & Support
SILVERcare offers a range of services designed to meet the needs of their clients. These include personal care, transportation, light housekeeping, and support for daily activities. The agency emphasizes a flexible approach, tailoring their services to the individual needs and desires of each client. Their goal is to ensure that seniors can remain in their homes safely and comfortably.
Care Approach & Staff
The caregivers at SILVERcare are frequently described as compassionate, loving, and attentive. Families have noted the dedication of the staff in addressing the unique needs of their loved ones. Additionally, the agency provides periodic visits from licensed nursing staff, adding an extra layer of support and care. Many families appreciate the professionalism and interpersonal skills of the caregivers, which contribute to a positive care experience.
Who They Serve
SILVERcare primarily serves older adults and individuals with disabilities in the Greenville area. Their services are designed to assist those who require help with daily living activities, ensuring that clients can maintain their independence and quality of life in a familiar environment.
What Families Say
Families have expressed gratitude for the support provided by SILVERcare. Many reviewers highlight the strong relationships that develop between caregivers and clients, with some describing caregivers as becoming like family. However, there are mixed experiences regarding staff consistency, with some families noting challenges in finding dependable caregivers. Overall, communication and responsiveness to concerns have been positively mentioned by several families.
Room for Improvement
While many families appreciate the care provided by SILVERcare, some have reported issues with caregiver reliability and consistency. Instances of caregivers not showing up or lacking the ability to perform certain tasks have been noted. Additionally, there was a concern regarding a lack of compassion from a nursing staff member in one case, which has led to disappointment among some families.
Summary
SILVERcare is a well-established home care agency in Greenville, NC, dedicated to providing compassionate and personalized support to older adults and individuals with disabilities. With a focus on flexibility and individualized care, SILVERcare aims to enhance the quality of life for their clients while ensuring peace of mind for families. Despite some challenges related to caregiver consistency, the agency is recognized for its caring staff and commitment to client well-being.
