Overview
Silver Angels of Tennessee – Carter, LLC, located in Elizabethton, Tennessee, is a licensed non-medical home care agency that provides a range of services to support individuals in their homes. With locations across Tennessee and Kentucky, the agency aims to help clients maintain their independence while receiving necessary care. They serve Carter, Unicoi, Washington, Sullivan, Johnson, and surrounding counties.
Services & Support
Silver Angels offers various services, including in-home personal care, home-delivered meals (available in Tennessee), personal emergency response systems, veterans care, in-home respite care, companion care, assistance with errands and shopping, medication reminders, prescription pick-up, and light housekeeping. Their goal is to provide comprehensive support tailored to the needs of each individual.
Care Approach & Staff
The agency employs caregivers who are generally noted for their dedication and compassion towards clients. Many families have expressed appreciation for the caregivers, describing them as going above and beyond in their roles. However, there have been concerns regarding the scheduling and management of staff, with some families reporting issues with missed appointments and a lack of communication from the office staff.
Who They Serve
Silver Angels primarily serves elderly individuals and those needing assistance with daily living activities. Clients have included those with various needs, such as personal care and companionship.
Service Area
The agency operates in Carter, Unicoi, Washington, Sullivan, Johnson, and surrounding counties in Tennessee. This allows them to cater to a diverse clientele within the region.
Scheduling & Availability
Families have reported mixed experiences with scheduling. While some clients appreciate the availability of the scheduler, others have expressed frustration with missed appointments and a lack of timely communication regarding caregiver availability. This inconsistency has led to dissatisfaction among some families regarding the reliability of services.
What Families Say
Feedback from families has been varied. Many have praised the caregivers for their hard work and dedication, describing them as part of the family. However, there are significant concerns regarding management practices and communication, with some families labeling the company as disorganized and ineffective. A few reviews highlighted chronic issues with scheduling and reliability, which have left clients feeling unsupported.
Room for Improvement
Several reviews indicate a need for improvement in the agency’s management and communication. Issues with scheduling and staff turnover have been highlighted as areas that require attention. Families have noted that better coordination and support for caregivers could enhance the overall service experience.
Summary
Silver Angels of Tennessee – Carter, LLC provides essential home care services aimed at supporting individuals in their own homes. While many caregivers receive positive feedback for their compassionate care, the agency faces challenges related to scheduling, management, and communication. Families considering this agency may want to weigh the strengths of the caregivers against the reported operational issues.