Overview
Sentara Home Care Services, located in Newport News, Virginia, provides a range of home health care options, including nursing care, rehabilitative services, hospice, and medical equipment. Their services can be initiated by patients, physicians, friends, or family members, catering to various needs such as follow-up care after surgery or major illness.
Services & Support
Sentara Home Care Services offers comprehensive home health care solutions. Their services include nursing care, rehabilitative support, and hospice care, ensuring that patients receive the necessary assistance in the comfort of their homes. The agency also provides medical equipment and respiratory services, addressing a wide array of health care needs.
Care Approach & Staff
The staff at Sentara Home Care Services is described as friendly, patient, and compassionate, particularly when working with patients who have conditions like Alzheimer’s. Families have noted the staff’s efforts to engage patients in conversation and explain the care process in detail, which reflects a commitment to respectful and empathetic care.
Who They Serve
Sentara Home Care Services primarily serves patients transitioning back to home life after hospital stays, as well as those requiring ongoing support due to various health conditions. Their services are designed to assist individuals regardless of prior hospitalization, making care accessible to a broad range of patients.
Room for Improvement
Some families have expressed concerns regarding the professionalism of certain staff members, citing experiences of rudeness and unhelpfulness. Issues with the availability of necessary supplies have also been noted, leading to frustration among families who feel their loved ones are not receiving the required care.
What Families Say
Feedback from families has been mixed. While some have praised the compassionate and understanding nature of the staff, others have reported negative experiences with specific care providers. Instances of unprofessional behavior and communication issues have been highlighted, indicating areas where improvement is needed to enhance overall service quality.
Summary
Sentara Home Care Services offers a variety of home health care options in Newport News, Virginia, with a focus on providing compassionate and respectful care. While many families appreciate the dedication of the staff, there are notable concerns regarding professionalism and service consistency that the agency may need to address to improve the experience for all patients and their families.
