Overview
Santa Teresa Provider Assisted Services, located in El Paso, Texas, has been providing home health care services for nearly a decade. The organization emphasizes the importance of quality care and personal attention for medically dependent individuals. They screen all providers before service begins and offer continuous training to ensure high standards.
Services & Support
Santa Teresa Provider Assisted Services focuses on delivering personalized assistance to enhance the quality of life for clients. The staff is trained to provide compassionate and professional care, ensuring that the needs of clients are met effectively.
Care Approach & Staff
The team at Santa Teresa is described as friendly and professional, with employees expressing a commitment to treating clients like family. Continuous training is provided to staff members to keep them updated on best practices in care.
Who They Serve
The services are designed for individuals who are medically dependent and require assistance in their daily lives. The organization aims to cater to the specific needs of each client, ensuring they receive the care necessary for their well-being.
Service Area
Santa Teresa Provider Assisted Services operates throughout El Paso County, making their services accessible to a wide range of families in the area.
What Families Say
Feedback from families highlights a mix of experiences. Many appreciate the helpfulness and dedication of the staff, recommending the service for those in need of care. However, there are also concerns about the level of attention provided to clients, with some families reporting instances of neglect and inadequate care.
Room for Improvement
Some reviews indicate significant concerns regarding the attentiveness of staff during care, with reports of clients being left unattended. This feedback suggests a need for the organization to address these issues to ensure the safety and well-being of clients.
Summary
Santa Teresa Provider Assisted Services strives to provide compassionate and professional home health care in El Paso, Texas. While many families commend the staff for their dedication, there are notable concerns regarding the quality of care in certain situations. Families considering this provider may want to weigh these experiences as they make their decision.
