Overview
Royal Care, located in Bronx, New York, is the largest home healthcare and telehealth provider in the New York metropolitan area, having been established in 1995. The agency offers a range of services, including personal care, nursing, therapy, companionship, and live-in care. Royal Care aims to provide personalized and compassionate home care to families, emphasizing the importance of tailored care plans to meet individual needs.
Services & Support
Royal Care provides a variety of services designed to support daily living activities and medical needs. Their offerings include personal care, which encompasses assistance with bathing, grooming, and meal preparation, as well as nursing and therapy services such as wound care, health evaluations, and physical therapy. Additionally, companionship services are available to foster social interaction and emotional support for clients.
Care Approach & Staff
The staff at Royal Care is described as compassionate and attentive, with many reviewers noting the professionalism of the caregivers. While some clients have expressed satisfaction with the support received, others have reported challenges in communication and responsiveness from the agency. The approach to care is centered on treating clients like family, with a focus on meeting their unique needs and preferences.
Who They Serve
Royal Care serves a diverse clientele, providing services to individuals who require assistance with daily activities, medical care, and companionship. The agency is equipped to support clients with varying health conditions, including those recovering from surgery or managing chronic illnesses.
Scheduling & Availability
Clients have reported mixed experiences regarding the agency’s responsiveness. While some have praised the staff for being helpful and attentive, others have expressed frustration over difficulties in reaching the agency and delays in communication. It appears that families may need to be persistent when trying to schedule services or get timely responses.
What Families Say
Feedback from families using Royal Care’s services is varied. Many clients appreciate the respectful and attentive nature of the staff, highlighting specific caregivers who have made a positive impact. However, there are also concerns about the agency’s communication and service continuity, with some families expressing disappointment in the handling of care transitions and availability of staff.
Room for Improvement
Several reviews indicate that there are areas for improvement in communication and service consistency. Some families noted challenges in reaching the agency by phone and expressed dissatisfaction with the responsiveness of the staff when addressing concerns or scheduling needs.
Summary
Royal Care in Bronx, New York, offers a comprehensive range of home healthcare services with a focus on personalized care. While many families have experienced positive interactions with compassionate staff, there are notable concerns regarding communication and service reliability. Families considering Royal Care may find it beneficial to remain proactive in their interactions with the agency to ensure their needs are met effectively.
