Overview
Right at Home, located in Malden, Massachusetts, provides in-home care services for seniors and adults with disabilities. Their goal is to help clients live independently at home by offering personalized care plans tailored to individual needs. The agency is available 24/7, ensuring that assistance can be provided at any time, including holidays and weekends.
Services & Support
Right at Home offers a range of services including companionship, hygiene support, respite care, and physical assistance. Caregivers are trained to provide the necessary support for clients recovering from surgeries, such as knee replacements, and can assist with daily activities like meal preparation and personal care. This flexibility allows families to receive care that fits their specific circumstances.
Care Approach & Staff
The caregivers at Right at Home are frequently described as compassionate and professional. Many families have noted the reliability and punctuality of the staff, who are dedicated to providing high-quality care. While some caregivers have received praise for their exceptional service, there have been mixed experiences regarding communication and understanding, particularly with clients who speak different languages.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities, offering support tailored to their unique situations. The agency is noted for its ability to provide immediate care, which can be crucial during times of need, such as post-surgery recovery.
What Families Say
Families have shared positive experiences with Right at Home, highlighting the agency’s responsiveness and the quality of care provided. Many clients appreciate the companionship and assistance they receive, which has contributed to their overall well-being. However, there have been concerns raised about certain caregivers’ communication skills, and some families have reported challenges with the agency’s billing practices.
Room for Improvement
While many families have had positive experiences, there have been reports of difficulties with caregiver communication and understanding, particularly for clients who do not speak English fluently. Additionally, some families expressed concerns about the agency’s handling of billing issues and responsiveness in stressful situations.
Summary
Right at Home in Malden, Massachusetts, offers a range of in-home care services designed to support seniors and adults with disabilities. With a commitment to personalized care and 24/7 availability, the agency has garnered positive feedback for its caring and professional staff. However, potential clients may want to consider the mixed reviews regarding communication and billing practices when evaluating their options.
