Overview
Right at Home, located in Las Vegas, Nevada, provides in-home care services for seniors and adults with disabilities. Their offerings include companionship, hygiene support, respite care, and physical assistance, aimed at helping clients maintain independence at home. The company emphasizes the creation of custom care plans tailored to individual needs and claims to operate 24/7, including holidays and weekends.
Services & Support
Right at Home offers a range of services designed to support clients in their homes. These include companionship and assistance with daily activities, hygiene support, and respite care for family caregivers. The company aims to match caregivers with clients based on personality and specific needs, although experiences with caregiver quality have varied among families.
Care Approach & Staff
The staff at Right at Home are described as trained caregivers who provide essential support for individuals needing assistance. While some families have expressed satisfaction with the staff’s compassion and willingness to help, others have reported that certain caregivers performed only the minimum required tasks without engaging with clients meaningfully. This inconsistency in caregiver engagement has been a point of concern for some families.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities who require assistance in their daily lives. Their services are tailored to meet the unique needs of each client, with a focus on enhancing the quality of life for those who may be living alone or recovering from medical conditions.
What Families Say
Feedback from families is mixed. Some families have praised the company for the quality of care provided, highlighting the compassion and attentiveness of the staff. One family noted that the service was instrumental in supporting their mother’s recovery, expressing deep gratitude for the care received. However, several families have raised serious concerns regarding billing practices and communication, reporting difficulties in obtaining refunds and feeling unsupported during critical times. Instances of abrupt service cancellations have also been noted, leading to feelings of distrust.
Room for Improvement
Multiple reviews indicate issues with billing and communication, particularly in relation to refunds and service cancellations. Families have expressed frustration over the lack of responsiveness from the company when issues arose, which has led to legal actions in some cases. Improving customer service and addressing these concerns could enhance trust and satisfaction among clients.
Summary
Right at Home in Las Vegas offers a variety of in-home care services aimed at supporting seniors and adults with disabilities. While some families report positive experiences with compassionate care, others have significant concerns regarding billing practices and caregiver engagement. The mixed feedback suggests that while the company has the potential to provide valuable support, improvements in communication and service reliability are needed to build greater trust among clients.
