Overview
Right at Home, located in Jackson, Michigan, provides in-home care services for seniors and adults with disabilities. The agency offers a range of services aimed at helping individuals maintain their independence at home. Their caregivers are trained to provide companionship, hygiene support, respite care, and physical assistance.
Services & Support
Right at Home focuses on creating custom care plans tailored to the unique needs of each client. They offer services 24/7, including during holidays, weekends, evenings, and overnight. This flexibility is designed to ensure that loved ones receive the support they need at all times.
Care Approach & Staff
The caregivers at Right at Home are described as compassionate and dedicated by some families. However, experiences vary significantly, with multiple reviews highlighting issues with caregiver reliability and professionalism. Some caregivers have reportedly arrived late or not at all, and there have been concerns about staff smoking during shifts, which affected the comfort of clients with respiratory issues.
Who They Serve
Right at Home primarily serves seniors and adults with disabilities who require assistance to live independently at home. The agency aims to cater to various needs through personalized care plans.
What Families Say
Reviews reflect a mix of experiences with Right at Home. Some families appreciate the friendly and compassionate office staff, as well as the quality of care provided by certain caregivers. However, several families express dissatisfaction with the reliability of caregivers, noting instances where caregivers did not show up or were unprofessional. One family reported that caregivers stressed their loved one during a critical time, which has led to frustration and disappointment.
Room for Improvement
A common theme in the reviews is the inconsistency in caregiver attendance and professionalism. Some families reported issues with caregivers arriving late or not showing up at all, which has raised concerns about the reliability of the service. Additionally, the agency has faced challenges in adequately covering shifts, leading to further dissatisfaction among clients.
Summary
Right at Home in Jackson, Michigan, offers a range of in-home care services designed to support seniors and adults with disabilities. While the agency has a commitment to personalized care and operates 24/7, families have reported mixed experiences regarding caregiver reliability and professionalism. Some appreciate the compassionate office staff and quality care from certain caregivers, while others have raised concerns about attendance and the overall quality of service.
