Overview
Redeemer Health Home Care & Hospice, located in Philadelphia, Pennsylvania, has been providing home care and hospice services for over 90 years. The organization emphasizes a compassionate and thoughtful approach to care, focusing on the individual needs of each patient. Their team of skilled medical professionals is dedicated to offering comfort, safety, and trust to families during challenging times.
Services & Support
Redeemer Health offers a comprehensive range of services designed to assist individuals recovering from surgery, managing chronic conditions, or facing end-of-life challenges. Their offerings include effective home care services such as post-operative care, therapy, rehabilitation, symptom management, and holistic hospice care. They also provide advanced illness and palliative care services, telehealth monitoring, and private companionship. The organization aims to improve the quality of life for patients and their caregivers through personalized care plans.
Care Approach & Staff
The care approach at Redeemer Health is centered around kindness, patience, and teamwork. Many families have highlighted the compassionate nature of the staff, noting their ability to provide emotional support during difficult times. Staff members are described as patient and caring, ensuring that patients’ needs are met with dignity. However, some reviews express concerns about the organization’s operational structure, suggesting that there may be bureaucratic challenges that affect the delivery of care.
Who They Serve
Redeemer Health serves a diverse population, focusing on adults and seniors who require assistance due to health challenges, age, or disability. Their services cater to those recovering from surgery, managing chronic conditions, or needing hospice care, ensuring that each patient receives tailored support according to their unique circumstances.
What Families Say
Feedback from families about Redeemer Health is mixed. Many express gratitude for the kindness and support provided by individual staff members, particularly during end-of-life care. Positive experiences often highlight the compassionate nature of the caregivers and their dedication to meeting patients’ needs. However, some families have reported dissatisfaction with the organization’s overall responsiveness and communication, indicating that improvements could be made in these areas.
Room for Improvement
While many families appreciate the care provided by individual staff members, there are recurring themes of dissatisfaction regarding organizational issues. Some families have voiced concerns about the bureaucratic nature of the agency, which they feel detracts from the quality of care. Additionally, there are mentions of inadequate support during critical moments, particularly in hospice situations, suggesting that the organization may need to enhance its communication and responsiveness to families’ needs.
Summary
Redeemer Health Home Care & Hospice offers a range of home care and hospice services aimed at improving the quality of life for patients and their families. While many families commend the kindness and professionalism of the staff, there are notable concerns regarding organizational structure and communication. As families consider their options, they may find valuable support from individual caregivers, though some may seek assurance about the overall operational effectiveness of the organization.
