Overview
Professional Medical Services, located in Feeding Hills, Massachusetts, is a family-owned home care agency that has been providing quality care for over 25 years. The agency focuses on delivering personalized home care services that cater to the unique needs and preferences of clients and their families throughout greater Massachusetts.
Services & Support
Professional Medical Services offers a variety of home care services, including personal care attendants, homemaking services, companion services, and private duty nursing with registered nurses (RNs) and licensed practical nurses (LPNs). They also provide medication refills and reminders, ensuring clients receive the support they need in the comfort of their homes.
Care Approach & Staff
The agency prides itself on a thorough screening process for caregivers, which includes background checks and reference evaluations. Reviews indicate that staff members are often described as compassionate and dedicated, treating clients like family. Many families have expressed appreciation for the friendly and competent nature of the aides and office staff, highlighting their commitment to meeting client needs effectively.
Who They Serve
Professional Medical Services serves a diverse range of clients, including individuals requiring companionship and assistance with daily activities. Family members have shared positive experiences regarding the care provided to their loved ones, noting that aides often become integral parts of their families.
Scheduling & Availability
While many families have reported timely responses and support from the agency, there have been occasional concerns about scheduling reliability. Some clients indicated experiences with missed appointments, which could impact the overall satisfaction with the service.
What Families Say
Feedback from families highlights a generally positive experience with Professional Medical Services, emphasizing the caring nature of the staff and their willingness to go the extra mile. However, a few reviews mentioned issues with reliability in scheduling, which some families found concerning. Overall, many families express gratitude for the quality of care received.
Room for Improvement
While many families have had positive experiences, there are noted concerns regarding scheduling reliability, with reports of aides not showing up as expected. This has led to some families feeling uncertain about the consistency of care provided.
Summary
Professional Medical Services in Feeding Hills, Massachusetts, offers a range of home care services characterized by a family-oriented approach and a commitment to quality. The agency’s staff is frequently praised for their compassion and dedication, although some families have experienced challenges with scheduling consistency. Overall, the agency is recommended for its caring services and supportive staff.