Overview
Preferred Home Care of New York – Brooklyn, located in Brooklyn, New York, provides home health care services to clients in need. While they emphasize compassionate care and effective communication, reviews indicate significant challenges with responsiveness and service quality.
Services & Support
The agency offers in-home care services, including assistance with daily living activities. They claim to have certified aides trained in the latest industry standards. However, some families have reported issues with the quality of care provided by aides, including unprofessional behavior and inadequate support during critical times.
Care Approach & Staff
Preferred Home Care promotes a focus on matching aides to clients based on compatibility and specific needs. Despite this approach, reviews suggest that many clients have faced difficulties in communication with staff, particularly when trying to resolve issues or inquire about services. Some aides have been described as lacking in professionalism, which has led to frustration among families.
Who They Serve
The agency serves a diverse clientele, including elderly individuals and those with disabilities requiring assistance with daily tasks. While some families have expressed satisfaction with specific coordinators, overall experiences vary widely, with many highlighting a lack of support and responsiveness from the agency.
Service Area
Preferred Home Care operates in Brooklyn, New York, catering to local residents seeking home health care services.
Scheduling & Availability
Several reviews indicate challenges with scheduling and timely availability of aides. Some clients reported long wait times for replacements when aides called out, which has affected their care continuity.
What Families Say
Feedback from families is mixed. While some have praised individual coordinators for their helpfulness, others have reported significant difficulties in reaching staff by phone, with long hold times or unanswered calls being common. There are also concerns about the professionalism of some aides, with instances of rudeness and inadequate care noted in various reviews.
Room for Improvement
Common themes in reviews suggest that Preferred Home Care needs to enhance their communication processes and improve staff training. Many families expressed frustration with the lack of responsiveness and support, indicating that these areas require significant attention to better serve their clients.
Summary
Preferred Home Care of New York – Brooklyn offers essential home health care services but faces challenges in communication and service quality as highlighted by client feedback. While some staff members are well-regarded, overall experiences indicate a need for improvements in responsiveness and professionalism to ensure families receive the support they need.
