Overview
Phenomenal Home Care & Transportation Services, located in Virginia Beach, Virginia, offers a range of home care and medical transportation services throughout the Hampton Roads area. The company is committed to providing compassionate care and reliable transportation, making it a popular choice among families seeking support for their loved ones.
Services & Support
Phenomenal Home Care & Transportation Services provides both home care and transportation services. Their offerings include assistance with activities of daily living (ADLs) and medical transportation to appointments. The company accepts most insurances and also offers private pay options, making their services accessible to a wider range of clients.
Care Approach & Staff
Clients frequently describe the staff as kind, courteous, and professional. The drivers, in particular, receive high praise for their attentiveness and care during transportation. For instance, one client noted how a driver ensured their comfort and safety throughout the ride, even addressing concerns about the weather and providing a pleasant atmosphere with appropriate music. The home care aides are also appreciated for their dedication, with several families mentioning how their aides have become like family members over time.
Who They Serve
Phenomenal Home Care & Transportation Services caters to individuals needing assistance with daily living activities and those requiring transportation for medical appointments. Their services are particularly beneficial for seniors and individuals with mobility challenges.
What Families Say
Families express a high level of satisfaction with the services provided. Many reviews highlight the excellent customer service and the caring nature of the staff. One family mentioned that their driver was not only professional but also engaging, making the transportation experience enjoyable. However, some reviews noted instances of reckless driving by certain drivers, which raised concerns about safety.
Room for Improvement
While many clients have had positive experiences, there have been reports of inconsistent driving behavior from some staff members, which could compromise safety. Addressing these concerns may enhance the overall trust and reliability of the service.
Summary
Phenomenal Home Care & Transportation Services has established a reputation for delivering compassionate home care and reliable transportation in Virginia Beach, Virginia. With a focus on customer service and a caring approach, they strive to create a supportive environment for their clients. Families appreciate the dedication of the staff and the personalized care provided, although there is room for improvement regarding driving standards among some team members.
