Overview
OSF Home Health & Hospice – Administration Office, located in Peoria, Illinois, provides home health care services aimed at delivering care in the comfort of patients’ homes. The organization emphasizes offering state-of-the-art care while ensuring the security and comfort of home environments.
Care Approach & Staff
Reviews indicate a mixed perception of the care provided by OSF Home Health & Hospice. Some clients have expressed significant concerns regarding the professionalism and dedication of the staff. Specific incidents were noted where inadequate care led to serious health risks, including a retired nurse’s experience where a lack of appropriate care resulted in a hospital readmission. Conversely, there are also positive remarks about certain staff members who are described as caring and professional. These individuals have been recognized for their ability to connect with patients and provide quality care, indicating that while some staff may fall short, others are making a positive impact on patient experiences.
Room for Improvement
Multiple reviews highlight a need for improvement within the organization, particularly in staff training and management practices. Concerns were raised about the perceived focus on operational metrics over patient care, with some clients feeling that their health needs were secondary to administrative goals. Additionally, there were comments about the professionalism of management and the overall staffing quality, suggesting that a review of hiring practices and training programs might be beneficial.
Summary
In summary, OSF Home Health & Hospice – Administration Office in Peoria, Illinois, provides home health care services with a focus on patient comfort. However, feedback from clients reveals significant variability in the quality of care, with some expressing serious concerns about staff professionalism and management practices. While there are commendable staff members providing compassionate care, there is a clear call for improvements in training and operational focus to enhance the overall patient experience.
