Overview
Options Home Services, located in Columbus, Ohio, is an independent provider of one-on-one non-medical home care. Founded by two healthcare professionals, the agency aims to deliver reliable and compassionate care services tailored to the needs of clients, primarily seniors. Options Home Services prides itself on empowering its team members to provide timely and consistent support.
Services & Support
Options Home Services offers a range of services designed to assist seniors living in their homes, assisted living apartments, and independent living facilities. Their offerings include 24-hour care, emergency care, and companion care. The agency emphasizes the importance of companionship and support during outings and appointments, ensuring that clients receive both physical assistance and emotional connection.
Care Approach & Staff
The care approach at Options Home Services focuses on reliability, flexibility, and communication. Reviews highlight the compassionate nature of the caregivers, who are noted for their professionalism and dedication. Many families express gratitude for the supportive management team, which is described as responsive and attentive to both client and family needs. The caregivers are often recognized for their ability to engage clients and provide personalized care.
Who They Serve
Options Home Services primarily serves seniors who require assistance in their daily activities. Clients range from those living independently to those in assisted living facilities. Families appreciate the agency’s ability to adapt to various care needs, ensuring that each client receives appropriate support.
What Families Say
Families have shared overwhelmingly positive experiences with Options Home Services. Many commend the agency for its reliable communication and quick responses. Clients often express appreciation for the compassionate care their loved ones receive, with several noting that caregivers have become like family members. However, there are some concerns raised regarding specific incidents of care that did not meet expectations, highlighting the importance of consistent caregiver performance.
Room for Improvement
While many families have had positive experiences, a few reviews mention serious concerns regarding caregiver performance, including instances where care instructions were not followed. These issues suggest a need for ongoing training and oversight to ensure all caregivers adhere to the established care protocols.
Summary
Options Home Services in Columbus, Ohio, offers dedicated non-medical home care primarily for seniors, focusing on compassionate and reliable support. The agency is committed to meeting the diverse needs of its clients through a well-trained and responsive team. While the majority of reviews reflect a high level of satisfaction, attention to caregiver performance is essential for maintaining the quality of care that families expect.
