Overview
Open Arms Home Care, located in Philadelphia, Pennsylvania, provides compassionate and personalized in-home care services. The agency is dedicated to supporting seniors, adults, and their families by offering care that prioritizes comfort and privacy. Their philosophy emphasizes the importance of the caregiving relationship, which is seen as the foundation of both their success and the happiness of their clients.
Services & Support
Open Arms Home Care offers a variety of daily care services tailored to meet the unique needs of each client. The agency focuses on enhancing the quality of life and ensuring the happiness and security of those they serve. Their caregivers are experienced, trained, and screened to provide the highest quality of care possible.
Care Approach & Staff
The staff at Open Arms Home Care is frequently described as compassionate, polite, and understanding. Many families have noted the professionalism and attentiveness of the case coordinators, who are committed to clear communication and addressing client needs promptly. Reviews highlight the dedication of the staff, with several clients expressing gratitude for their proactive and supportive approach.
Who They Serve
Open Arms Home Care serves a diverse clientele, including seniors, disabled individuals, and other homebound people. The agency aims to help these individuals maintain their independence and quality of life within the comfort of their own homes, regardless of their background or specific needs.
What Families Say
Families have reported positive experiences with Open Arms Home Care, often praising the staff for their kindness and professionalism. Many clients have specifically mentioned the helpfulness of coordinators, who are described as going above and beyond to ensure that all questions are answered and needs are met. Clients have expressed feeling comfortable and supported throughout the caregiving process, making the experience less stressful.
Room for Improvement
While many reviews are overwhelmingly positive, there are mentions of inconsistent experiences with certain staff members. Some clients noted difficulties with communication or service quality at times, which may indicate areas for improvement in staff training or support.
Summary
Open Arms Home Care stands out in Philadelphia for its commitment to providing compassionate and personalized home care services. With a focus on clear communication and strong relationships between caregivers and clients, many families have found a supportive partner in their caregiving journey. The agency is well-regarded for its attentive staff, though there is room for enhancing consistency across all service interactions.
