Overview
O’Connell Care at Home, located in Holyoke, Massachusetts, has been providing trained, certified, and RN-supervised home care and life needs assistance to elders throughout the Pioneer Valley for over 25 years. The organization offers services both in-home and in-facility, ensuring that clients receive the support they need to maintain their quality of life. O’Connell Care operates weekdays and is available on-call 24/7, allowing for flexible care options to meet the needs of clients and their families.
Services & Support
O’Connell Care specializes in various services, including 24/7 around-the-clock care for individuals with severe medical conditions or those recovering from surgeries. The staff aims to provide companionship for seniors who are generally healthy, helping them remain independent at home. The caregivers assist with daily activities, enabling clients to maintain their normal routines and age in place. The organization also offers personalized in-home assessments to tailor care to individual needs.
Care Approach & Staff
The staff at O’Connell Care is described as competent, flexible, responsive, and caring. They are trained to provide emotional support and companionship, which is emphasized as a vital component of their care approach. The organization aims to optimize the wellness of seniors during this special phase of life by offering both physical assistance and emotional encouragement.
Who They Serve
O’Connell Care primarily serves elderly clients who may require assistance with daily living activities or who wish to maintain their independence while receiving care at home. Their services are designed to cater to those suffering from severe medical conditions, as well as seniors looking for companionship and support.
Room for Improvement
Some reviews indicate concerns regarding the punctuality and training of staff. Instances of aides arriving late or leaving early without prior notice have been noted, along with complaints about the quality of cleaning provided. These issues suggest that there may be areas for improvement in staff training and consistency in service delivery.
Summary
O’Connell Care at Home offers a range of home health care services in Holyoke, Massachusetts, focusing on supporting the elderly in maintaining their independence and quality of life. While many families appreciate the caring and responsive nature of the staff, there are noted areas for improvement regarding staff training and reliability. Overall, O’Connell Care aims to provide compassionate support tailored to the unique needs of each client.
