Overview
NurseCore, located in Albany, New York, is a national leader in home care services and medical staffing. The agency has been in operation for over 45 years, focusing on matching families and medical facilities with trained medical professionals and nurses to meet specific staffing needs.
Services & Support
NurseCore provides home health care services that include staffing solutions for both families and medical facilities. The agency emphasizes extensive screening for their nurses, ensuring they are well-suited for their roles based on skill set, experience, and availability. This approach aims to maintain high standards of care for patients.
Care Approach & Staff
While NurseCore promotes a commitment to quality care through its trained professionals, some families have raised serious concerns regarding the conduct of certain staff members. Reports have indicated instances of inappropriate behavior, including substance use and disrespectful language towards clients. These issues have raised alarms about the oversight and management of staff within the agency.
What Families Say
Feedback from families has highlighted significant concerns about the reliability and professionalism of the aides provided by NurseCore. Some families reported troubling incidents, such as theft and inappropriate behavior by caregivers, which they felt were not adequately addressed by the agency. These experiences have led to dissatisfaction and a lack of trust in the services offered.
Room for Improvement
There are evident areas for improvement in the agency’s staff management and response to reported issues. Families have expressed a need for more effective oversight and accountability to ensure the safety and well-being of clients receiving care.
Summary
NurseCore in Albany, New York, offers home health care services with an emphasis on matching trained professionals to meet client needs. However, serious concerns have been raised by families regarding staff conduct and the agency’s responsiveness to reported issues. These factors may impact families’ trust in the agency’s ability to provide safe and reliable care.
