Overview
New York Health Care, Inc, located in Valley Stream, New York, has been providing home care services since 1983. The agency aims to deliver compassionate care to individuals of all ages, focusing on enhancing the quality of life for their clients through personalized home health aide services and skilled nursing.
Services & Support
New York Health Care offers a variety of services, including home health aide support and skilled nursing. Their caregivers are described as friendly and knowledgeable, providing hands-on care tailored to the needs of each individual. The agency also emphasizes companionship services, aiming to create genuine bonds with seniors to enhance their comfort and well-being.
Care Approach & Staff
The staff at New York Health Care are noted for their dedication and professionalism. Many caregivers express satisfaction with the support they receive from the agency, highlighting the positive work environment. However, some clients have reported issues with communication and responsiveness from certain coordinators, which may affect the overall experience.
Who They Serve
New York Health Care serves individuals of all ages, providing essential home care services to both children and adults. Their focus on personalized care allows them to cater to the unique needs of each client, ensuring that everyone receives the attention and support they require.
What Families Say
Feedback from families and caregivers is mixed. While some praise the agency for its friendly staff and quality of care, others have raised concerns about service delays and communication challenges. For instance, one family reported dissatisfaction with the lack of timely nursing evaluations and issues with the handling of personal belongings. Conversely, many caregivers express gratitude for the support and resources provided by the agency, indicating a positive work culture in certain offices.
Room for Improvement
There are noted areas for improvement, particularly in communication and responsiveness from the administrative staff. Some caregivers have expressed frustration over difficulties in reaching payroll departments and coordinators, which can impact their overall experience with the agency.
Summary
New York Health Care, Inc in Valley Stream, New York, has a long-standing history of providing home care services. While many families and caregivers appreciate the compassionate support offered by the staff, there are also concerns regarding communication and service consistency. Families considering this agency may want to weigh these factors when making their decision.