Overview
New Horizons – Klamath Falls, located in Klamath Falls, Oregon, provides high-quality, personalized home care services for seniors, adults with disabilities, and medically fragile children. The organization focuses on promoting independence, safety, and well-being for its clients. With a dedicated care management team, New Horizons develops tailored care plans to meet the unique needs and preferences of each individual, offering peace of mind to families.
Services & Support
New Horizons offers a wide range of services designed to support clients in their homes. These include bathing and personal care, skilled nursing services, specialized care for Alzheimer’s and other chronic health conditions, companionship, medication supervision, respite care, pediatric care, and transitional care. Additional services encompass light housekeeping, laundry, and nutritional meal preparation, ensuring that clients receive comprehensive support tailored to their specific needs.
Care Approach & Staff
The caregivers at New Horizons are noted for their kindness, reliability, and dedication to their clients. Many families express gratitude for the compassionate care provided by their loved ones’ caregivers, highlighting their ability to go above and beyond in meeting the needs of clients. The selection process for caregivers is designed to match their skills and personalities with the unique requirements of each client, fostering a supportive and nurturing environment.
Who They Serve
New Horizons serves a diverse clientele, including seniors who wish to continue living independently at home, individuals with disabilities, and medically fragile children. This focus on various demographics allows the organization to cater to a wide range of care needs, ensuring that each client receives appropriate and effective support.
What Families Say
Families have shared positive experiences with New Horizons caregivers, often describing them as compassionate and attentive. For instance, one family noted that a caregiver provided not only physical assistance but also emotional support, significantly enhancing their loved one’s quality of life. Reviews frequently highlight specific caregivers who have made a profound impact, demonstrating the strong relationships formed between clients and their caregivers.
Room for Improvement
Some feedback indicates concerns about changes in management and staff, with a few families expressing dissatisfaction following these transitions. While many caregivers are praised for their dedication, there are mentions of a decline in service quality after staffing changes, suggesting that consistent management may be an area for improvement.
Summary
New Horizons – Klamath Falls is committed to delivering personalized home care services that promote independence and well-being for seniors, adults with disabilities, and medically fragile children. With a focus on compassionate care and tailored support, families can find reassurance in the services provided. While some reviews indicate concerns regarding management changes, many families continue to express satisfaction with the quality of care their loved ones receive.