Overview
New Horizons In-Home Care – Grants Pass, located in Grants Pass, Oregon, is a full-service in-home care agency licensed by the state. Established in 1985, the agency has been providing care to local residents of all ages, including seniors, individuals with disabilities, and medically fragile children. With a dedicated staff available 24/7, New Horizons aims to deliver compassionate and personalized care to meet the unique needs of each client.
Services & Support
New Horizons offers a comprehensive range of services, including assistance with daily living activities, hospice care, and support for families during challenging times. Their team of trained caregivers is committed to fostering independence and enhancing the quality of life for clients. The agency emphasizes a personalized approach, matching caregivers to clients based on their specific needs and preferences.
Care Approach & Staff
The caregivers at New Horizons are frequently described as compassionate, attentive, and professional. Families have noted the warm demeanor and reliability of the staff, who are dedicated to providing high-quality care. Caregivers are hand-picked to ensure compatibility with clients, and many reviews highlight the positive relationships formed between caregivers and those they assist. The agency also emphasizes ongoing training for their staff to maintain high standards of care.
Who They Serve
New Horizons serves a diverse clientele, including seniors who require assistance at home, individuals with disabilities seeking to live independently, and families needing support for medically fragile children. The agency is equipped to provide care in various settings, from private homes to hospice environments.
What Families Say
Families have expressed gratitude for the support provided by New Horizons caregivers. Many reviews commend specific caregivers for their exceptional care and ability to connect with clients on a personal level. One family shared how a caregiver provided invaluable support during a difficult time, highlighting the compassion and understanding shown by the staff. However, some reviews pointed out challenges with communication in the administrative side of the agency, indicating a need for improvement in responsiveness.
Room for Improvement
While many families praised the caregiving staff, a few reviews indicated concerns about the administrative responsiveness and communication. Instances of delayed responses to inquiries and perceived rudeness from some staff members were noted. Addressing these areas could enhance the overall experience for families seeking support.
Summary
New Horizons In-Home Care – Grants Pass is a well-established agency known for its compassionate caregivers and personalized care approach. With a focus on meeting the unique needs of clients across various demographics, the agency strives to provide high-quality support. While the caregiving team receives high praise, improvements in administrative communication may further enhance the overall service experience for families.
