Overview
MSA | Medical Services of America Home Health & Hospice, located in Richlands, Virginia, is a comprehensive home healthcare provider that specializes in home healthcare, hospice care, and home medical equipment. The organization focuses on allowing clients to maintain their independence at home while receiving the necessary medical support.
Services & Support
MSA offers a range of services designed to meet the diverse needs of their clients. Their home healthcare services include comprehensive assessments and individualized treatment plans to help clients live independently. For those in need of hospice care, MSA provides compassionate support aimed at ensuring comfort during the remaining days of life, while also addressing the emotional needs of the family. Additionally, they offer home medical equipment services, including sales, rentals, and training for respiratory products, with free delivery to clients’ homes.
Care Approach & Staff
The staff at MSA is described as compassionate and responsive, with many families noting their availability and willingness to assist whenever needed. Clients have reported positive experiences with the staff, who are attentive and proactive in checking on their well-being. This approach aims to create a supportive environment for both patients and their families.
Who They Serve
MSA serves a variety of clients, including those in need of home health services, hospice care, and physical therapy. Many families have expressed gratitude for the support provided during challenging times, particularly for loved ones requiring hospice care.
What Families Say
Reviews from families highlight the supportive nature of the staff at MSA. Many have shared positive experiences, particularly in relation to the care provided for their loved ones during hospice. One family noted, “The nurses were great, anytime we needed anything all we had to do was ask.” However, there are some contrasting opinions, with a few families expressing dissatisfaction regarding their experiences.
Room for Improvement
While many families have praised MSA for their compassionate care, there are a few reviews indicating concerns about the consistency of service. Some clients have expressed frustrations regarding their experiences, suggesting that there may be room for improvement in certain areas of care.
Summary
In summary, MSA | Medical Services of America Home Health & Hospice in Richlands, Virginia, provides a variety of home healthcare services, including hospice and home medical equipment. The organization is recognized for its compassionate staff and supportive approach, though some families have noted mixed experiences. Overall, MSA aims to meet the individual needs of its clients while promoting independence and comfort at home.