Overview
Mercy Plus Health Services, located in Flushing, Michigan, is a healthcare agency that specializes in providing home health care for a variety of patient needs, including pediatric, autistic, catastrophically injured, adult, and senior patients. The agency focuses on enabling clients to remain in their homes while receiving the necessary care and support.
Services & Support
Mercy Plus Health Services offers a range of services, including personalized speech and occupational therapy designed to support growth and development in children. They provide care tailored to the specific needs of individuals, particularly those with autism and other developmental disabilities. The agency aims to assist clients in maintaining their independence and safety at home as their physical or cognitive abilities decline.
Care Approach & Staff
The staff at Mercy Plus Health Services is frequently described as compassionate and understanding. Many families appreciate the attentiveness of the office staff, who are noted for being friendly and patient. However, there have been concerns regarding the reliability of scheduling and the consistency of care provided by aides, particularly on weekends. Some families have reported challenges with scheduling and a lack of regular staff, which has led to feelings of disappointment regarding the continuity of care.
Who They Serve
Mercy Plus Health Services serves a diverse clientele, including children with autism, seniors, and individuals with complex medical needs. The agency focuses on providing care that allows clients to live comfortably at home, addressing both physical and emotional well-being.
What Families Say
Feedback from families is mixed. While many highlight the caring nature of the staff and the quality of care provided, there are notable concerns regarding scheduling issues and the reliability of aides. Some families have experienced repeated no-shows and delays in care, which have raised worries about the potential neglect of patient needs. Despite these challenges, there are positive remarks about the staff’s compassion and the overall atmosphere of the agency.
Room for Improvement
Families have expressed a need for better scheduling practices, particularly on weekends, as they have encountered multiple instances of no-shows and delays in aide availability. This has led to frustration and concern about the continuity of care for their loved ones.
Summary
Mercy Plus Health Services offers a range of home health care services in Flushing, Michigan, with a focus on compassionate care for various patient needs. While the agency has received praise for its staff and supportive environment, issues with scheduling and aide reliability have been highlighted by families. Addressing these concerns could enhance the overall experience for clients and their families.