Overview
Medi Home Health & Hospice, located in Newport News, Virginia, provides a range of home healthcare services, including hospice care and physical therapy. The organization emphasizes individualized treatment plans and comprehensive assessments to support patients in living independently at home.
Services & Support
Medi Home Health & Hospice offers a variety of services designed to meet the needs of their clients. These include home healthcare, hospice care, and home medical equipment services. Their hospice care aims to ensure that patients spend their remaining days in comfort, with a focus on the emotional needs of the entire family. Additionally, the agency provides physical therapy services, which have received positive feedback from clients who noted improvements in mobility following treatment.
Care Approach & Staff
The staff at Medi Home Health & Hospice is described as compassionate and responsive, particularly in challenging circumstances. Families have expressed gratitude for the communication and support received during difficult times. However, there have been mixed reviews regarding the consistency of care, with some families reporting issues related to adherence to doctor’s orders and scheduling.
What Families Say
Feedback from families highlights both positive and negative experiences with Medi Home Health & Hospice. Many have praised the agency for its exceptional customer service and effective physical therapy, noting specific staff members’ contributions to their loved ones’ recovery. In contrast, some families have expressed dissatisfaction with the communication and reliability of the nursing staff, indicating that they encountered challenges in getting timely assistance and following through on care plans.
Room for Improvement
Several reviews point to areas where Medi Home Health & Hospice could enhance their services. Common concerns include inconsistent communication between staff and families, as well as the need for better adherence to scheduled visits and doctor’s orders. Addressing these issues could improve overall client satisfaction and trust in the agency.
Summary
Medi Home Health & Hospice in Newport News, Virginia, offers essential home healthcare services, including hospice care and physical therapy. While many families appreciate the compassionate care and support provided, there are notable concerns regarding communication and service reliability. Families considering Medi Home Health & Hospice may want to weigh these factors in their decision-making process.
