Overview
Maxim Healthcare Tacoma, WA Regional Office, located in Tacoma, Washington, has been providing home healthcare and behavioral care services for over 35 years. Their clinical staff is dedicated to enhancing the quality of life for individuals with chronic and acute conditions, promoting dignity and independence through various services, including private duty nursing.
Services & Support
The Tacoma office offers a range of services designed to support individuals in their homes. These include private duty nursing, personal care, and behavioral care. The agency aims to empower clients to live independently, although experiences from families indicate some inconsistencies in service delivery.
Care Approach & Staff
Maxim Healthcare emphasizes compassionate care through its clinical staff. However, some families have reported concerns regarding the training and preparedness of the nursing staff. In particular, there have been instances where families felt that nurses were not adequately trained to handle emergency situations, leading to significant distress during critical moments.
Who They Serve
The agency serves a diverse clientele, including children with complex medical needs. Families have noted the importance of having well-trained staff who can respond effectively to emergencies, particularly for children requiring specialized care.
What Families Say
Feedback from families has been mixed. While some appreciate the compassionate care provided, others have expressed dissatisfaction with the professionalism and responsiveness of the agency. Specific incidents involving emergency care have raised concerns about the adequacy of training for nurses. Families have reported feeling unsupported during critical situations, which has led to a lack of trust in the agency’s ability to provide consistent care.
Room for Improvement
Several reviews highlight a need for improvement in communication and staff training. Families have noted experiences of unprofessional behavior from staff and a lack of follow-through on critical care protocols. Additionally, concerns about billing and organizational issues have been raised, indicating that the agency may need to enhance its operational processes to better serve families.
Summary
Maxim Healthcare Tacoma, WA Regional Office has a long history of providing home healthcare services, but recent feedback from families suggests that there are areas needing attention, particularly regarding staff training and communication. While some families have had positive experiences, others have expressed serious concerns about the care provided, especially in emergency situations. It is essential for the agency to address these issues to build trust and improve the quality of care for its clients.
