Overview
Maxim Healthcare Orlando, FL Regional Office, located in Maitland, Florida, has been providing home healthcare and behavioral care services for over 35 years. Their mission is to enhance the quality of life for individuals dealing with chronic and acute conditions, aiming to empower them to live with dignity and independence.
Services & Support
The services offered by Maxim Healthcare include private duty nursing, personal care, and behavioral care. They strive to support individuals and families in various healthcare needs, although experiences with service delivery can vary significantly among clients.
Care Approach & Staff
While some staff members are praised for their competence and helpfulness, particularly in the office, there are notable concerns regarding the overall management and organization of care. Reviews indicate that communication issues are prevalent, with families reporting difficulties in reaching staff and receiving timely updates about care plans and scheduling.
Who They Serve
Maxim Healthcare serves a diverse range of clients, including children and adults with complex medical needs. However, families have expressed dissatisfaction with the adequacy of staffing and the responsiveness of the organization, particularly for those requiring consistent nursing care.
Room for Improvement
Multiple reviews highlight significant concerns regarding communication and management practices. Families have reported frustrations with scheduling inconsistencies, lack of adequate coverage, and unresponsive customer service. There are also mentions of payroll issues, with some employees experiencing delays in payment. These recurring themes suggest a need for improvement in organizational efficiency and staff support.
What Families Say
Feedback from families is mixed. While some appreciate the dedication of specific office staff members, others have described their experiences as overwhelmingly negative, citing unprofessional management and poor communication. Many families do not recommend the service, pointing to issues that have affected their overall satisfaction with the care provided.
Summary
In summary, Maxim Healthcare Orlando, FL Regional Office offers a range of home healthcare services with a mission to enhance quality of life. However, families have raised concerns about communication, staffing, and management practices, indicating that potential clients may want to consider these factors when evaluating their options.
