Overview
Maine-ly Elder Care, located in Oakland, Maine, provides a range of personal care services designed to assist seniors and individuals with specific health needs. The agency specializes in services such as bathing, dressing, meal preparation, and housekeeping. Additionally, they offer nursing services that include medication management and support for chronic conditions, aiming to ensure that all health care needs are effectively managed.
Services & Support
Maine-ly Elder Care offers a variety of services tailored to the needs of seniors. Their personal care services encompass daily living assistance, while their nursing services focus on medication management and communication with healthcare professionals. The agency emphasizes the importance of developing a personalized care plan through home visits, ensuring that the services provided align with the unique needs of each client.
Care Approach & Staff
The caregivers at Maine-ly Elder Care are described as the heart and soul of the organization. Families have noted that the staff, including nurses and personal support specialists, are typically professional, courteous, and kind. The agency strives to create trusted relationships between caregivers and clients, which is fundamental to their care approach.
What Families Say
Feedback from families highlights a mix of experiences. Some families express satisfaction with the quality of care provided, noting that the caregivers are exceptional and that the services have been instrumental in allowing their loved ones to remain in their homes. However, there are also significant concerns regarding the agency’s communication and responsiveness. One family reported a lack of follow-up regarding their mother’s care needs, leading to a last-minute cancellation of services, which they found unprofessional and distressing.
Room for Improvement
While many families appreciate the care provided, there are notable concerns about the agency’s communication and preparedness. Some families felt that their specific needs were not adequately addressed, leading to challenges in securing timely services.
Summary
Maine-ly Elder Care offers a comprehensive range of personal and nursing care services in Oakland, Maine. While the agency has received positive feedback for its compassionate and professional staff, there are areas that require attention, particularly regarding communication and service readiness. Families considering this agency may find value in the personalized care approach but should remain aware of potential challenges in service coordination.