Overview
Legacy Lifecare VNA & Hospice, located in Longmeadow, Massachusetts, provides compassionate home health and hospice services designed to support patients and their families during challenging times. Their approach emphasizes high-quality care delivered in the comfort of patients’ homes, coordinating closely with community physicians and families to create personalized care plans.
Services & Support
Legacy Lifecare offers a range of services that include home health care for patients with various conditions such as injuries, strokes, joint replacements, and neurological disorders. Their home health services encompass assistance with activities of daily living, medication education, and monitoring, as well as physical, occupational, and speech therapy. In addition to home health care, Legacy Lifecare provides hospice services for patients with a prognosis of six months or less to live. Their hospice team focuses on addressing the physical, emotional, and spiritual needs of patients and their families, assisting with healthcare coordination and goal planning.
Care Approach & Staff
Reviews from both employees and families highlight the care and compassion exhibited by the staff at Legacy Lifecare. Employees note the dedication of their colleagues in providing support during difficult times for patients and their families. Many families have expressed satisfaction with the home care services and the attentiveness of the nursing staff, who are described as going above and beyond to meet the needs of their loved ones. However, there have been some concerns regarding the hospice aspect of their services, with one family describing an experience with a hospice nurse that they found to be overly strict, leading them to discontinue hospice services.
What Families Say
Feedback from families indicates a mixed experience with Legacy Lifecare. While many appreciate the quality of home health care and the dedication of the nursing staff, there are notable frustrations regarding the hospice services. One family reported significant issues with documentation and communication, which led to complications with medication coverage. This has resulted in some families expressing strong dissatisfaction with their hospice experience.
Room for Improvement
Some families have voiced concerns about the hospice services provided by Legacy Lifecare, particularly regarding communication and documentation. These issues have led to complications with insurance and medication access for some patients.
Summary
Legacy Lifecare VNA & Hospice in Longmeadow, Massachusetts, offers a range of home health and hospice services focused on compassionate care. While many families have praised the home health services and the commitment of the staff, there are notable concerns regarding the hospice experience, particularly related to communication and documentation issues. Families considering Legacy Lifecare may want to weigh these mixed experiences as they explore their options.
