Overview
Kettering Home Care, located in Kettering, Ohio, provides home health care services to patients in need. While the company aims to support individuals with various health issues, feedback from families has raised significant concerns regarding the quality of care and communication.
Services & Support
Kettering Home Care offers nursing services that include wound care and assistance with daily health management. However, many families have reported issues with the timely provision of necessary supplies and the overall reliability of care. For example, some patients have experienced delays in receiving critical materials for wound care, leading to frustration and additional burdens on family members to procure supplies independently.
Care Approach & Staff
The staff at Kettering Home Care includes nurses and therapists, with some families noting positive experiences with individual caregivers. However, there are numerous reports of inconsistency in care, including missed appointments and lack of follow-up when nurses are unavailable. Families have expressed concerns about the communication practices within the agency, citing instances where they received little to no information regarding scheduled visits or changes to care plans.
Who They Serve
Kettering Home Care serves a variety of patients, including those recovering from surgeries, managing chronic conditions, or requiring assistance with mobility. Despite the diversity of their clientele, many families have shared experiences of inadequate support, particularly for patients with complex medical needs.
What Families Say
Families have expressed significant dissatisfaction with Kettering Home Care. Common themes include unreliable service, poor communication, and a lack of accountability from the staff. One family reported that their loved one experienced numerous no-shows for scheduled visits, while another highlighted the rude behavior of some staff members when addressing concerns. Although some individual nurses have been praised for their professionalism, the overall feedback suggests a troubling trend in service delivery.
Room for Improvement
Multiple reviews indicate a need for Kettering Home Care to enhance their communication practices and accountability. Families have noted that the lack of timely updates and follow-through on care plans has led to increased stress and uncertainty regarding their loved ones’ health care. Improving these areas could significantly impact the overall experience for both patients and their families.
Summary
Kettering Home Care in Kettering, Ohio, has received mixed feedback from families regarding their home health care services. While some caregivers have been commended for their efforts, the overall consistency and reliability of care have been called into question. Families have reported issues with communication, accountability, and the timely provision of necessary supplies, leading to a recommendation for potential clients to consider these factors when evaluating their options.
