Overview
Journey’s Home Care & Concierge Services, LLC, located in Indianapolis, Indiana, is a non-medical home care agency with over 24 years of experience in the medical field. They specialize in providing care for individuals with Alzheimer’s and offer a range of services designed to support clients in their homes.
Services & Support
The agency provides non-medical home care services, focusing on the needs of clients with Alzheimer’s. This includes assistance with daily living activities, companionship, and support for families navigating the challenges associated with caregiving. Families have noted the agency’s dedication to communication and responsiveness, with staff frequently described as friendly and professional.
Care Approach & Staff
Reviews indicate a mixed perception of the staff’s professionalism. While some families commend the owner and staff for their dedication and compassionate care, others have raised serious concerns about the quality of care provided. Positive feedback highlights the staff’s willingness to go above and beyond in supporting clients, especially in challenging situations. However, there are also reports of unprofessional behavior and neglectful practices, which have significantly impacted some clients’ experiences.
Who They Serve
Journey’s Home Care & Concierge Services primarily serves individuals with Alzheimer’s and their families. The agency aims to provide support that respects the dignity and independence of clients, although experiences reported by families suggest that the level of care can vary.
What Families Say
Feedback from families is notably varied. Many express gratitude for the support provided, emphasizing the positive experiences with the owner and staff. They appreciate the personalized attention and the efforts made to maintain communication. However, there are alarming accounts from some families regarding neglect and inadequate care, leading to distress and dissatisfaction. These contrasting reviews suggest that while some clients have had positive experiences, others have faced significant challenges.
Room for Improvement
Several reviews point to serious concerns regarding the quality of care and professionalism. Issues such as neglect, lack of communication, and unprofessional behavior have been highlighted by some families, indicating a need for the agency to address these shortcomings to enhance the overall client experience.
Summary
In summary, Journey’s Home Care & Concierge Services, LLC offers non-medical home care with a focus on Alzheimer’s support. While many families appreciate the compassionate care and communication from the staff, there are significant concerns raised by others regarding neglect and professionalism. Families considering this agency may want to weigh the mixed reviews carefully to make an informed decision.
