Overview
Iowa Family Assistants, located in Urbandale, Iowa, provides a range of elderly care services across the state. The organization focuses on offering non-medical, in-home care to promote independent living for seniors and individuals with disabilities. Their services aim to support clients in maintaining their well-being while living comfortably at home.
Services & Support
Iowa Family Assistants offers a variety of services tailored to the needs of their clients. These include personal care, assistance with daily activities such as bathing and dressing, meal preparation, and medication management. They also provide respite care and support for individuals who require assistance but do not need long-term medical care. The organization is a certified Medicaid agency and works with various Managed Care Organizations (MCOs) in Iowa, ensuring comprehensive support for clients.
Care Approach & Staff
The staff at Iowa Family Assistants is trained to provide compassionate and personalized care. Caregivers undergo mandated state-regulated training before delivering services, which is designed to ensure a high standard of care. However, some reviews indicate concerns about professionalism among certain staff members, with mentions of unprofessional behavior and communication issues from management.
What Families Say
Feedback from families varies. Some have expressed relief and satisfaction with the services provided, noting that connecting their loved ones with Iowa Family Assistants has alleviated stress. Others have raised concerns about the professionalism of certain staff members, describing experiences with unprofessional communication and a lack of maturity among some employees. While there are positive experiences reported, these concerns highlight the importance of consistent staff professionalism.
Room for Improvement
There are noted concerns regarding the professionalism of some staff members, particularly in management roles. Instances of unprofessional communication and accusations have been reported, suggesting an area where the organization could improve to enhance overall client satisfaction.
Summary
Iowa Family Assistants offers essential in-home care services for elderly individuals and those with disabilities in Urbandale, Iowa. Their focus on promoting independence and personalized care is appreciated by many families. However, attention to staff professionalism and communication may enhance their service quality and client experience.
