Overview
IntelliChoice Home Care, located in Winterville, North Carolina, provides a range of home health care services including Private Duty Nursing, In Home Aide assistance, and Innovations Waiver Services for individuals with intellectual and developmental disabilities (IDD). Established in 2009, the agency emphasizes clinical excellence and compassionate care, aiming to redefine home care services across North Carolina.
Services & Support
IntelliChoice Home Care offers specialized nursing care for all ages, including complex nursing care for both children and adults. Their services encompass assistance with daily living activities and support for individuals with IDD. The agency accepts various payment options, including Medicaid, commercial insurance, and private pay clients, making their services accessible to a diverse clientele.
Care Approach & Staff
The agency prides itself on its commitment to compassionate care and excellence. Clients have noted that the staff, including nurses and nursing assistants, are often described as friendly, professional, and attentive to individual needs. Regular home visits by clinical supervisors ensure that care plans are effectively implemented and adjusted as necessary. Families have reported positive experiences with the staff’s ability to build rapport and provide a sense of comfort and security.
Who They Serve
IntelliChoice serves a broad range of clients, including children and adults requiring complex medical care and those with intellectual and developmental disabilities. Feedback from families indicates a focus on personalized care, ensuring that each client’s unique needs are met.
What Families Say
Many families express gratitude for the compassionate care provided by IntelliChoice staff. Reviews highlight the dedication of nurses who go above and beyond to ensure comfort and support, often becoming integral parts of the family dynamic. However, some families have raised concerns about the agency’s reliability and communication, particularly regarding service changes and responsiveness to complaints.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding the agency’s communication and accountability. Some clients reported issues with service continuity and responsiveness to complaints, indicating a need for improvement in these areas.
Summary
IntelliChoice Home Care offers a comprehensive range of home health care services in Winterville, North Carolina, focusing on compassionate and professional care for individuals of all ages. While many families appreciate the dedication and skill of the staff, there are areas for improvement, particularly in communication and service reliability. As families consider home care options, it is essential to weigh both the positive experiences and the concerns shared by some clients.