Overview
Infinity Home Health, located in Hamden, Connecticut, has been providing home care services for over 15 years. The agency specializes in a variety of services, including physical therapy, skilled nursing, and occupational therapy. Infinity Home Health emphasizes its commitment to high standards of care, aiming to support clients in their recovery at home.
Services & Support
Infinity Home Health offers a range of services designed to meet diverse client needs. Their offerings include skilled nursing, physical therapy, and occupational therapy. They also provide disease-specific care for conditions such as Alzheimer’s, cancer, heart disease, diabetes, and orthopedic post-operative care. The agency coordinates home care needs with healthcare providers to ensure comprehensive support for clients undergoing surgery, including assistance with medication management and personal care.
Care Approach & Staff
The staff at Infinity Home Health is described as highly trained and dedicated to providing compassionate care. Families have noted the positive impact of the case coordinators, who are reported to be responsive and supportive throughout the care process. One family highlighted the exceptional efforts of a case coordinator, emphasizing her reliability and willingness to go above and beyond for clients’ needs. However, some reviews pointed to concerns about professionalism and communication within the agency.
Who They Serve
Infinity Home Health primarily serves individuals requiring in-home care, including those with chronic illnesses or recovering from surgery. Their services are designed to support clients in maintaining their independence while receiving necessary medical assistance in the comfort of their homes.
Room for Improvement
While many families have expressed satisfaction with the care provided, some reviews indicate issues regarding staff communication and professionalism. A few former employees shared negative experiences related to management and working conditions, suggesting a need for improvements in these areas.
Summary
Infinity Home Health is a well-established home care provider in Hamden, Connecticut, known for its comprehensive range of services and commitment to high standards of care. While many families have had positive experiences and praised the dedication of their staff, there are also concerns about communication and management practices that the agency may need to address to enhance overall satisfaction.
