Overview
Independence Care, located in Pittsburgh, Pennsylvania, specializes in home care services, providing assistance with activities of daily living for individuals due to aging, illness, recovery, or rehabilitation. The agency emphasizes exceptional care, personalized attention, and respect for the individual.
Services & Support
Independence Care offers a range of services including in-home care, elder care, and home health aide support. Their caregivers are trained to provide personalized services tailored to the unique needs of each client. The agency conducts one-on-one assessments to ensure that the right services and caregivers are matched to meet individual requirements.
Care Approach & Staff
Many reviews highlight the professionalism and compassion of the staff at Independence Care. Clients appreciate the thoughtful matching of caregivers to their needs, with caregivers often described as dedicated and warm. However, some caregivers have reported challenges with scheduling and communication, indicating that while the agency is responsive to inquiries, there are areas for improvement in operational consistency.
Who They Serve
Independence Care caters to a diverse clientele, including seniors and individuals requiring assistance due to various health conditions. Families have noted that the agency’s caregivers have made significant positive impacts on their loved ones’ daily lives, demonstrating patience and understanding.
Room for Improvement
While several families have had positive experiences, there are notable concerns regarding the agency’s management and communication. Some employees have reported issues with pay discrepancies and scheduling unpredictability. Additionally, there are reviews indicating instances of unresponsive service, with clients experiencing missed appointments and lack of follow-through from the agency.
What Families Say
Feedback from families varies widely. Many commend the agency for its caring staff and effective communication, expressing satisfaction with the care provided. Conversely, there are serious concerns from both clients and employees regarding the reliability of care and payment issues. Some families have experienced significant frustration due to missed visits and lack of support when needed.
Summary
Independence Care in Pittsburgh, Pennsylvania, offers a range of home care services aimed at providing personalized support to individuals in need. While many clients appreciate the compassionate caregivers and overall quality of care, there are critical concerns regarding management practices, communication, and reliability that potential clients may want to consider.
