Overview
In Home Attendant Services, Ltd., located in Houston, Texas, has been providing home health financial management services for over 25 years. The agency specializes in assisting Medicaid-eligible members in managing their home healthcare services, emphasizing maximum choice and flexibility. They offer both Consumer Directed Services (CDS) and agency options, allowing clients to take charge of who provides their care services at home.
Services & Support
In Home Attendant Services offers a range of services tailored to support individuals of and disabilities in leading more independent lives. Their Consumer Directed Services program enables clients to become direct employers of their in-home care attendants, managing budgets and supervising care delivery with support from the financial management agency. This approach fosters a person-centered self-direction model, empowering clients to make choices about their care.
Care Approach & Staff
The agency’s care approach is centered around consumer direction, which has been a fundamental aspect of their services since 1996. Many families have noted that staff members are generally described as courteous and professional, with several employees receiving praise for their responsiveness and helpfulness. However, there have been numerous reports of issues related to communication, particularly concerning payroll and response times.
Who They Serve
In Home Attendant Services primarily serves Medicaid-eligible individuals, including those with special needs and disabilities. Families have expressed appreciation for the support they receive, particularly in managing care needs and navigating the complexities of home healthcare.
Service Area
The agency operates within Houston, Texas, catering to the home healthcare needs of local residents.
Scheduling & Availability
Clients have reported challenges with the agency’s availability, particularly in terms of timely communication. Many families have experienced delays in responses to calls and emails, which has been a recurring theme in reviews.
Insurance & Billing
In Home Attendant Services assists clients with managing their budgets as part of the CDS program. However, there are significant concerns regarding payroll processing, with numerous reports of delayed payments and difficulties in reaching staff for resolution.
Accessibility & Languages
The agency appears to provide support in both English and Spanish, as indicated by client experiences shared in reviews.
What Families Say
Feedback from families is mixed. While some clients have expressed satisfaction with the agency’s services and staff, others have reported significant issues with communication, particularly regarding payroll and responsiveness. Instances of unreturned calls and emails have been highlighted, leading to frustration among both employees and clients.
Room for Improvement
A common concern among clients and employees is the agency’s communication, particularly regarding payroll issues. Many have noted delays in payments and a lack of responsiveness from staff, which has resulted in financial stress for some individuals. Improving communication and ensuring timely payroll processing could enhance the overall experience for clients and staff alike.
Summary
In Home Attendant Services, Ltd. has a long-standing history of supporting individuals with home healthcare needs in Houston, Texas. While they offer valuable services that empower clients to direct their care, ongoing challenges with communication and payroll processing have been frequently noted in reviews. Families appreciate the dedicated staff who assist them, but there is a clear need for improvements in responsiveness and timely financial management.
