Overview
Homemaker, located in Beaver, Pennsylvania, is a nonprofit agency that has been providing personalized home care services since 1971. The organization is dedicated to helping individuals maintain their independence and comfort at home, where they feel most secure. With a focus on dignity and personal security, Homemaker aims to offer trusted care through its team of caregivers.
Services & Support
Homemaker provides a range of personal care services designed to support individuals in their own homes. Their caregivers are tasked with ensuring that clients remain comfortable and safe, allowing them to maintain a sense of familiarity in their living environment. The agency is licensed by the Pennsylvania Department of Health and offers services funded through various programs, including private pay options.
Care Approach & Staff
The agency emphasizes the importance of compassionate care, although experiences with staff have varied among clients. Some reviews highlight that certain aides have been described as helpful and professional, while other clients reported issues with the reliability of staff and the responsiveness of office personnel. Communication with the agency’s management has been noted as a concern, with some families expressing frustration over the lack of assistance and support.
Who They Serve
Homemaker serves a diverse clientele, including individuals who require assistance due to health conditions or age-related challenges. Families seeking care for their loved ones often reach out for help, particularly in situations where ongoing support is necessary.
What Families Say
Feedback from families has been mixed. While some clients appreciate the dedication and professionalism of certain aides, others have expressed dissatisfaction with the agency’s overall service quality. Concerns have been raised about staff not showing up as scheduled, lack of communication from the agency, and experiences with rude office personnel. Families have noted the need for more reliable support, especially when caring for individuals with significant health challenges.
Room for Improvement
Several reviews indicate that there are areas where Homemaker could enhance its services. Issues such as staff reliability, communication, and customer service have been recurring themes. Families have suggested that improvements in these areas could greatly benefit the overall experience for clients and their caregivers.
Summary
In summary, Homemaker in Beaver, Pennsylvania, offers home care services aimed at supporting individuals in their own homes. While there are positive experiences reported regarding some caregivers, there are notable concerns about staff reliability and communication. Families considering this agency may want to weigh these factors carefully based on their specific needs and expectations.