Overview
Home Instead, located in Lima, Ohio, provides a range of senior home care services aimed at helping elderly clients age safely in their own homes. Their offerings include respite care, Alzheimer’s care, outpatient care, short-term recovery, veteran care, elderly companionship, transportation for seniors, medication reminders, and live-in companions.
Services & Support
The services provided by Home Instead are designed to meet the diverse needs of seniors. They focus on creating personalized elder care plans that cater to individual client requirements. The company emphasizes reliability and consistency, with some families noting that they were consistently assigned the same caregivers, which helped build trust and reassurance.
Care Approach & Staff
Home Instead aims to support families by providing compassionate care through trained professionals. However, some families have expressed concerns regarding the management and staff’s professionalism. Specific instances of unprofessional behavior were reported, indicating that there may be room for improvement in staff training and oversight.
Who They Serve
The primary clientele includes seniors who require assistance with daily living activities, as well as those needing specialized care such as Alzheimer’s care. The company also serves veterans and offers support for short-term recovery needs.
Service Area
Home Instead operates in Lima, Ohio, and the surrounding areas, providing in-home care services tailored to the local community’s needs.
Scheduling & Availability
Families have reported that Home Instead is able to quickly schedule caregivers to meet their needs. They offer flexible scheduling options, accommodating both daytime and evening shifts.
Insurance & Billing
Some families have noted concerns regarding the billing process, particularly related to contract termination and refund policies. It was mentioned that while families must provide a two-week notice to terminate their contracts, the company can terminate agreements with little notice, which has caused frustration for some clients.
What Families Say
Feedback from families has been mixed. While some clients have praised the quality of care and communication, others have raised concerns about the professionalism of the staff and management. One family expressed dissatisfaction with the handling of a contract termination and the subsequent lack of a timely refund.
Room for Improvement
Families have indicated that there are areas for improvement, particularly in staff professionalism and management communication. Concerns about the responsiveness of caregivers and the handling of billing issues were also highlighted.
Summary
Home Instead in Lima, Ohio, offers a variety of senior home care services aimed at supporting elderly clients and their families. While many families appreciate the personalized care and consistent staffing, there are notable concerns regarding professionalism and billing practices that potential clients may want to consider.
