Overview
Home Helpers Home Care of Lexington, MA, located in Waltham, Massachusetts, is dedicated to providing comprehensive home care services for individuals who wish to maintain their independence at home. Their mission emphasizes being a trusted and respected provider in the community, offering a range of services designed to support the well-being of their clients.
Services & Support
Home Helpers offers a variety of services tailored to meet the needs of their clients, including 24-hour home care, personal care, companionship, meal preparation, and wellness checks. Their Cared-4 program includes emergency response services, nutrition and well-being support, and specialized care for conditions such as Alzheimer’s, dementia, and post-operative recovery. This comprehensive approach ensures that clients receive not only the necessary assistance with daily tasks but also companionship and emotional support.
Care Approach & Staff
Families have consistently praised the caregivers at Home Helpers for their professionalism, kindness, and compassion. Caregivers are described as reliable, attentive, and capable of forming meaningful connections with clients. The staff is noted for their dedication to ensuring the well-being of clients, often going above and beyond to address any issues that arise. One reviewer highlighted the exceptional responsiveness of the supervisory staff when a staffing issue occurred, ensuring that the client received immediate care.
Who They Serve
Home Helpers serves a diverse clientele, including seniors and individuals with specific care needs. They provide support for clients dealing with various health challenges, ensuring that each individual receives personalized care that respects their unique circumstances and preferences.
What Families Say
Feedback from families indicates a high level of satisfaction with the services provided by Home Helpers. Many families have expressed gratitude for the compassionate care their loved ones received, with caregivers often described as “incredible” and “engaging.” One family noted that the organization not only cares for the patients but also provides comfort and support to their families during challenging times.
Room for Improvement
While many reviews are overwhelmingly positive, some families mentioned concerns regarding billing practices, specifically about uncommunicated rate increases. However, these issues were addressed promptly once brought to the attention of the staff.
Summary
Home Helpers Home Care of Lexington, MA, provides compassionate and professional home care services in Waltham, Massachusetts. With a strong focus on meeting the individual needs of their clients, their caregivers are frequently commended for their kindness and reliability. Families can expect a supportive approach that not only addresses the needs of the clients but also considers the emotional well-being of their families.
